Starting Price
$39/seat/mo
Free Trial
✓ Available
Free Plan
✗ No
Platforms
Web, Mobile
What is Intercom?
Intercom is an AI-first customer service platform that combines an AI chatbot (Fin), live chat, help center, and proactive messaging into one unified solution. Fin AI Agent can resolve up to 50% of support conversations instantly, with human-quality responses.
Beyond support, Intercom helps businesses engage customers with targeted messages, product tours, and surveys — creating a complete customer communication platform used by over 25,000 businesses.
Key Features
Fin AI Agent
Live chat
Help center
Ticketing system
Proactive messaging
Product tours
Pros & Cons
Pros
- Fin AI resolves 50% of queries
- Beautiful, modern interface
- Powerful proactive messaging
- Great for SaaS companies
- Comprehensive platform
Cons
- Expensive for small businesses
Ratings
4.4
Overall
Reviewed by Emma Davis
Digital Tools Expert
Ease of Use
4.3
Customer Service
4.1
Best For
SaaS companies and online businesses wanting AI-powered customer service with proactive engagement.
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Product Details
- Vendor
- Intercom Inc.
- Founded
- 2011
- Headquarters
- San Francisco, USA
- Starting Price
- $39/seat/mo
- Pricing Model
- paid
- Free Trial
- ✓ Yes